Refund policy

Any items purchased on SALE or discounted are unfortunately not eligible for returned or exchanged.

We have a 7-day returns policy, which means you have 7 days after receiving your item to request a return for exchange or store credit. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@tootsiesau.com. If your return is accepted, we’ll send you a return address l, as well as instructions on how and where to send your package. You will be responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@tootsiesau.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and credited to you, you can make a separate purchase for the new item. Contact us straight away to organise an exchange.

Refunds

In compliance with Australian Consumer Law, Tootsies AU is NOT required to provide a refund for change of mind, incorrect sizing or selection. In the unlikely event of a manufacturing fault we will gladly replace or refund items if they are defected or damaged or are significantly different from our item description.

In the case where a refund is requested you will be offered the option to exchange or for us to issue store credit (for the cost of the items returning is the sole responsibility of the customer).

Any items purchased on SALE or discounted are unfortunately not eligible for returned or exchanged.